CallOrbit Acceptable Use Policy

Policy snapshot

• Effective date: May 17, 2026
• Review cadence: Reviewed with telecom abuse, carrier, security, and compliance changes
• Contact: abuse@callorbit.tech

1. Scope

This policy applies to every use of CallOrbit, including voice calls, browser phone use, softphone use, SIP trunking, hosted PBX, cloud PBX, virtual PBX, call center software, business SMS, WhatsApp business calling, AI phone system features, telecom API calls, programmable voice, number purchasing, DID numbers, toll free numbers, local phone numbers, integrations, imports, exports, and support channels.

2. Lawful Use Required

• Use CallOrbit only for lawful business communications and authorized internal operations.
• Comply with telecom, privacy, consumer protection, marketing, anti-spam, call recording, employment, export control, sanctions, data protection, and sector-specific laws that apply to your use.
• Obtain consent before calling, texting, recording, using WhatsApp, using AI features, uploading contact lists, or processing personal data where consent or another lawful basis is required.
• Maintain evidence of consent, suppression lists, opt-outs, campaign registration, message templates, caller identity, and customer notices where required.

3. Prohibited Conduct

• Spam, robocalling, robotexting, unsolicited bulk messaging, unwanted telemarketing, lead generation abuse, phishing, smishing, vishing, impersonation, fraud, or scams.
• Caller ID spoofing, number masking intended to deceive, false sender identification, unlawful local presence, misrepresentation of identity, or evasion of carrier rules.
• Harassment, threats, hate, exploitation, intimidation, doxxing, extortion, abusive debt collection, or repeated contact after opt-out.
• Traffic pumping, short-duration high-volume dialing, call looping, voicemail blasting, Wangiri-style missed-call scams, toll fraud, artificial inflation of traffic, and number scanning.
• Attempting to bypass rate limits, destination blocks, registration requirements, consent checks, carrier filters, fraud controls, security controls, or account restrictions.
• Uploading or transmitting malware, credential lists, unlawfully obtained data, sensitive data without proper safeguards, or content that infringes intellectual property or privacy rights.
• Using CallOrbit for emergency dispatch, critical life-safety communications, or high-risk systems where failure could cause death, injury, property damage, or regulatory breach unless CallOrbit has expressly agreed in writing.

4. Messaging And Calling Rules

• Honor STOP, UNSUBSCRIBE, CANCEL, END, QUIT, HELP, and equivalent opt-out or help keywords where applicable.
• Do not send marketing SMS, WhatsApp, prerecorded, autodialed, or AI-assisted communications without legally valid consent.
• Do not contact numbers on applicable Do Not Call lists unless you have a lawful exemption and records to prove it.
• Use accurate business identity, clear disclosures, and truthful content in every campaign.
• Respect quiet hours, frequency limits, industry codes, carrier rules, template requirements, and geographic restrictions.
• Do not use rotating numbers, snowshoeing, SIM farms, grey routes, or other methods designed to evade filtering, fees, or compliance controls.

5. Security And Platform Integrity

• Do not probe, scan, load test, scrape, reverse engineer, tamper with, or attack CallOrbit systems without written authorization.
• Do not use stolen credentials, shared admin accounts, exposed API keys, compromised devices, or unauthorized integrations.
• Do not interfere with other customers, carriers, numbers, routing, reputation, deliverability, availability, or data security.
• Report vulnerabilities, suspected abuse, and compromised credentials promptly to security@callorbit.tech or abuse@callorbit.tech.

6. Enforcement

CallOrbit may investigate suspected violations and may request information, proof of consent, campaign details, call samples, message content, business registration records, traffic justification, or remediation plans.

CallOrbit may warn, throttle, filter, block, suspend, terminate, remove numbers, reject campaigns, disable features, disable API keys, report abuse to carriers or authorities, preserve evidence, or take other action when needed to protect recipients, networks, carriers, CallOrbit, or the public.

7. Reporting Abuse

Report suspected telecom abuse, spam, spoofing, harassment, phishing, suspicious calls, suspicious texts, or unauthorized traffic to abuse@callorbit.tech. Include the date, time, number, message content, call recording if lawfully available, affected recipient, and any screenshots or headers that help us investigate.

Quick answers

• Can I use CallOrbit for outbound sales? - Yes, if your outbound sales program complies with consent, Do Not Call, caller ID, quiet hour, opt-out, campaign registration, and all other applicable laws and carrier rules.
• Does CallOrbit allow cold SMS or WhatsApp blasting? - No. Unsolicited bulk messaging, spam, and campaigns without required consent are not allowed.
• What happens if traffic looks abusive? - CallOrbit may investigate, request proof, throttle traffic, block destinations, suspend features, remove numbers, or terminate service.