Numbers • Updated April 14, 2026
Buy numbers and assign them inside CallOrbit
Keep number ownership clear from the moment a number is purchased through to routing and live use.
Audience: Platform admins and customer admins managing number inventory. This guide focuses on operational setup inside the CallOrbit platform.
Buy, assign, and route CallOrbit numbers without losing track of ownership.
- Buy or provision the number, then assign it to the correct customer account.
- Attach the number to the right destination, queue, or direct user setup.
- Double-check status, labels, and routing so support teams can see exactly where calls will land.
Who this guide is for
Audience: Platform admins and customer admins managing number inventory.
Buy, assign, and route CallOrbit numbers without losing track of ownership.
Use this guide when you want the setup to be correct the first time and easy for another admin, manager, or supervisor to verify later.
What this workflow helps you accomplish
Keep number ownership clear from the moment a number is purchased through to routing and live use.
This workflow matters because numbers, routing, access, and reporting in CallOrbit are connected. Skipping one setup detail usually creates avoidable support work later.
- Step 1: Buy or provision the number, then assign it to the correct customer account.
- Step 2: Attach the number to the right destination, queue, or direct user setup.
- Step 3: Double-check status, labels, and routing so support teams can see exactly where calls will land.
Setup checklist
- Buy or provision the number, then assign it to the correct customer account.
- Attach the number to the right destination, queue, or direct user setup.
- Double-check status, labels, and routing so support teams can see exactly where calls will land.
Operational follow-up
After you complete this flow, confirm the live experience from both the agent and customer side so ownership, routing, permissions, and reporting all match what the workspace expects.
If your team is rolling this out across multiple users, queues, or phone numbers, pair this article with the broader knowledge base and the relevant routing or numbers guides to keep deployment consistent.
- What is the CallOrbit Knowledge Base for? — It is the public help hub for how CallOrbit works, covering numbers, webphone setup, SIP, extensions, routing, users, roles, and billing basics.
- Can customers read this without signing in? — Yes. The Knowledge Base now lives on a public route so customers can read setup guidance before or after they enter the portal.
- Does the portal still have its own Knowledge Base page? — No. The signed-in portal navigation no longer carries a separate Knowledge Base page, and the old portal path now redirects to this public version.