CallOrbit Telecom Abuse Policy

Policy snapshot

• Effective date: May 17, 2026
• Review cadence: Reviewed continuously with carrier rules, spam trends, fraud patterns, and enforcement requirements
• Contact: abuse@callorbit.tech

1. Abuse We Prohibit

• Robocalls, robotexts, spam, unsolicited bulk calling, unsolicited bulk SMS, unauthorized WhatsApp messaging, lead generation abuse, and calls or messages without required consent.
• Caller ID spoofing, deceptive local presence, false sender identity, impersonation, brand misuse, phishing, smishing, vishing, account takeover attempts, credential harvesting, or social engineering.
• Toll fraud, premium-rate abuse, traffic pumping, artificial inflation of traffic, short-duration call bursts, number scanning, call looping, Wangiri-style missed-call schemes, or unauthorized international calling.
• Harassment, threats, doxxing, hate, intimidation, abusive debt collection, repeated calls after opt-out, or unlawful surveillance.
• Attempts to evade carrier filtering, registration, limits, fraud controls, compliance checks, traceback, verification, or enforcement.

2. Customer Controls Required

• Use clear business identity, accurate caller ID, truthful message content, and lawful sender information.
• Keep consent records, campaign registrations, opt-out logs, Do Not Call checks, call scripts, message templates, and suppression lists.
• Secure accounts, API keys, SIP credentials, browser phone access, admin roles, and integrations.
• Monitor traffic for spikes, unusual destinations, failed calls, high complaint rates, short-duration bursts, and unauthorized usage.
• Respond quickly to CallOrbit, carrier, traceback, law enforcement, or regulator requests relating to suspicious traffic.

3. Monitoring And Investigation

CallOrbit may review traffic patterns, complaints, bounce rates, opt-out rates, call detail records, SIP response patterns, message samples, campaign content, registration data, and account history to identify abuse. We may use automated and manual review.

When we investigate, we may require consent evidence, campaign details, customer identity documents, traffic source details, scripts, message templates, list acquisition details, destination justification, and remediation steps.

4. Enforcement Actions

• Warnings, education, remediation requirements, rate limits, destination blocks, message filtering, call blocking, campaign rejection, traffic throttling, or routing changes.
• Suspension or removal of numbers, SIP trunks, APIs, browser phone access, WhatsApp channels, SMS campaigns, AI features, or user accounts.
• Account suspension or termination for serious, repeated, deceptive, harmful, unlawful, or high-risk conduct.
• Disclosure to carriers, traceback groups, payment processors, law enforcement, regulators, or affected parties where permitted or required.
• Preservation of evidence and logs for legal, security, abuse prevention, and dispute resolution purposes.

5. Reporting Abuse

Send abuse reports to abuse@callorbit.tech. Include the originating number, destination number, date and time with timezone, message body or call description, screenshots, recordings if lawfully captured, opt-out evidence, business name, and any other details that help us locate the traffic.

6. No Safe Harbor For Customer Misuse

CallOrbit providing tools, numbers, APIs, or routing does not authorize unlawful or abusive traffic. Customers remain responsible for their campaigns, agents, integrations, vendors, affiliates, lead sources, contact lists, recordings, messaging, and calling practices.

Quick answers

• Does CallOrbit allow caller ID spoofing? - No. Caller ID may not be used deceptively or unlawfully. Customers must use accurate identity and comply with carrier and legal requirements.
• Can CallOrbit remove a number for abuse? - Yes. CallOrbit may suspend, remove, reclaim, or block numbers where abuse, fraud, non-compliance, carrier requirements, or legal risk exists.
• Where do I report spam or suspicious calls? - Email abuse@callorbit.tech with the numbers, dates, times, message content, call details, and evidence available.