CallOrbit CCPA Disclosure

Policy snapshot

• Effective date: May 17, 2026
• Review cadence: Reviewed with California privacy law, behavioral tracking, and product changes
• Contact: privacy@callorbit.tech

1. CCPA Scope

This disclosure applies to the collection and use of personal information from consumers who are California residents, as defined by the California Consumer Privacy Act. CallOrbit collects personal information through the website, contact forms, account registration, customer portal, behavioral analytics tools, and related services.

2. Categories Of Personal Information Collected

• Identifiers: name, email address, phone number, IP address, account ID, device ID, and cookie identifiers.
• Behavioral and interaction data: pages visited, features accessed, session duration, clicks, form submissions, and user interactions.
• Commercial information: inquiry type, product interest, message content, and support history.
• Device and usage information: browser type, device type, operating system, device settings, and technical information.
• Sensory information: session recordings, heatmaps, and recording data from behavioral analytics tools.
• Professional information: company name, job title, and industry classification where provided.
• Inferred information: preferences, interests, purchasing behaviors, and analytics-derived insights.

3. Sources Of Personal Information

• Directly from consumers when they fill out forms, create accounts, submit support requests, or contact CallOrbit.
• Automatically collected through cookies, tracking pixels, session recording, analytics tools, and similar technologies.
• From third-party analytics and behavioral tracking providers such as Microsoft Clarity.
• From publicly available sources and business records.

4. Business And Commercial Purposes

• Provide and support the website and services.
• Understand user behavior, preferences, and needs through analytics and behavioral tracking.
• Improve website performance, design, functionality, and user experience.
• Prevent fraud, abuse, and security threats.
• Comply with legal obligations and respond to lawful requests.
• Process transactions and billing.
• Send marketing communications where permitted.
• Conduct research and analytics to improve CallOrbit's products and services.

5. Behavioral Analytics And Session Recording

CallOrbit uses Microsoft Clarity and similar analytics tools to collect behavioral data including session recordings, heatmaps, user interactions, click tracking, and page navigation. This data may include personal information such as IP address, device information, and session recordings.

Clarity data is used to understand user behavior, improve usability, and identify conversion opportunities. You can view Clarity's privacy practices at https://www.microsoft.com/en-us/trust-center/privacy.

6. Sharing And Disclosure

• CallOrbit does not sell personal information for monetary consideration.
• CallOrbit does not knowingly share personal information for behavioral advertising purposes with third parties outside the scope of service providers.
• CallOrbit may disclose personal information to service providers, analytics providers, and technical vendors who are contractually required to use the information only for authorized business purposes.
• CallOrbit may disclose personal information when required by law, regulation, or lawful government request.

7. Consumer Rights Under CCPA

• Right to know: You have the right to request what personal information CallOrbit collects, uses, and shares about you.
• Right to delete: You have the right to request deletion of personal information collected from you, subject to certain exceptions.
• Right to opt-out: You have the right to direct CallOrbit not to share personal information with third parties for behavioral advertising or other purposes.
• Right to correct: You have the right to correct inaccurate personal information.
• Right not to be discriminated against: CallOrbit will not discriminate against you for exercising your CCPA rights.

8. How To Exercise Your Rights

To submit a request to know, delete, correct, or opt-out, email privacy@callorbit.tech with 'CCPA Request' in the subject line. Please describe your request clearly and include sufficient information to allow us to verify your identity.

You may also use your browser's privacy tools, tracker blocking features, or universal opt-out preference signals such as the Global Privacy Control (GPC).

9. Retention

CallOrbit retains personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and prevent fraud. Retention periods vary by data type and business purpose. You may request deletion as described above.

10. Changes To This Disclosure

We may update this disclosure to reflect changes in our practices, technologies, or legal requirements. The effective date shows the latest version. Continued use of the service after updates means you accept the revised disclosure.

Quick answers

• Does CallOrbit sell my personal information? - No. CallOrbit does not sell personal information for monetary consideration.
• Does Clarity tracking require consent? - Clarity collects behavioral data via cookies and similar technologies. You can manage preferences through browser privacy settings or opt-out using GPC signals.
• How do I request my data or opt-out? - Email privacy@callorbit.tech with your specific request (know, delete, correct, or opt-out) and verification information.
• What is the Global Privacy Control (GPC)? - GPC is a browser privacy signal that allows users to opt-out of data sharing across websites. CallOrbit respects GPC signals where applicable.