Creating an Account
Learn how to create your CallOrbit account in minutes. Step-by-step guide to sign up, verify your email, and get started with your business phone system.
Read guideDocumentation & Guides
Everything you need to master CallOrbit
Guides, tutorials, and references to help you set up, configure, and optimize your business phone system. From first login to advanced integrations.
Browse by section or scroll through all articles. Each guide is written for real operational tasks — not generic theory.
- Getting Started — account creation, workspace setup, buying numbers, first call, device configuration
- VoIP Fundamentals — SIP, PBX, codecs, trunking, RTP, STIR/SHAKEN, E.164, DID numbers
- Technical Reference — SIP error codes, SIP trunking, number porting, regional VoIP guides
- Operations — numbers, voice, IVR routing, users and teams, billing
Getting Started
Setting Up Your Workspace
Configure your CallOrbit workspace for optimal performance. Learn about workspace settings, team management, and initial configuration best practices.
Read guideBuying a Phone Number
Purchase virtual phone numbers for your business. Guide to buying local, toll-free, and international numbers with CallOrbit.
Read guideMaking Your First Call
Make your first call with CallOrbit. Learn how to use the webphone, mobile app, or desk phone to start making and receiving business calls.
Read guideBrowser Phone Setup
Set up and use the CallOrbit browser phone. Make and receive calls directly from your web browser without any additional software.
Read guideSIP Setup
Configure SIP devices and softphones with CallOrbit. Complete guide to SIP trunk setup, SIP credentials, and device configuration.
Read guideSoftphone Setup
Install and configure softphone applications for CallOrbit. Guide to setting up mobile and desktop softphone apps.
Read guideVoIP Fundamentals
What Is SIP Trunking? Complete Business Guide
Learn what SIP trunking is, how it works, how it differs from traditional phone lines, and whether it's right for your business communication needs.
Read guideSIP Trunking Explained: Complete Business Guide
A practical walkthrough of SIP trunking for businesses — how it works, the difference from traditional lines, cost benefits, and setup with CallOrbit.
Read guideSTIR/SHAKEN Explained: The Complete Guide to Caller ID Authentication
Everything about STIR/SHAKEN - what it is, how it works, why it's important for combating caller ID spoofing, and how it benefits your business.
Read guideWhat Is a PBX? Complete Guide to Business Phone Systems
Everything about PBX phone systems - what they are, how they work, hosted vs cloud vs virtual PBX, and why your business needs one.
Read guideWhat Is VoIP? Complete Guide to Voice over Internet Protocol
Everything about VoIP — what it is, how it works, why it's better than traditional phone lines, and how it benefits your business.
Read guideHosted PBX vs Cloud PBX: What's the Difference?
Comparing hosted PBX and cloud PBX phone systems — what sets them apart, which is right for your business, and why it matters.
Read guideTechnical Reference
Creating an Account
Learn how to create your CallOrbit account in minutes. Step-by-step guide to sign up, verify your email, and get started with your business phone system.
Read articleSetting Up Your Workspace
Configure your CallOrbit workspace for optimal performance. Learn about workspace settings, team management, and initial configuration best practices.
Read articleBuying a Phone Number
Purchase virtual phone numbers for your business. Guide to buying local, toll-free, and international numbers with CallOrbit.
Read articleMaking Your First Call
Make your first call with CallOrbit. Learn how to use the webphone, mobile app, or desk phone to start making and receiving business calls.
Read articleBrowser Phone Setup
Set up and use the CallOrbit browser phone. Make and receive calls directly from your web browser without any additional software.
Read articleSIP Setup
Configure SIP devices and softphones with CallOrbit. Complete guide to SIP trunk setup, SIP credentials, and device configuration.
Read articleSoftphone Setup
Install and configure softphone applications for CallOrbit. Guide to setting up mobile and desktop softphone apps.
Read articleSIP 486 Busy Here: Understanding and Troubleshooting
What does SIP 486 Busy Here mean? Learn about this SIP response code, common causes, and how to troubleshoot busy signal issues in VoIP.
Read articleWhat Is SIP Trunking? Complete Business Guide
Learn what SIP trunking is, how it works, how it differs from traditional phone lines, and whether it's right for your business communication needs.
Read articleSIP Trunking Explained: Complete Business Guide
A practical walkthrough of SIP trunking for businesses — how it works, the difference from traditional lines, cost benefits, and setup with CallOrbit.
Read articleHow to Port a Phone Number: Complete Guide
Step-by-step guide to porting your phone number to CallOrbit. Learn about the porting process, timeline, requirements, and how to avoid common mistakes.
Read articleVoIP South Africa: Complete Business Guide
Everything about VoIP in South Africa - regulations, providers, costs, and how businesses can benefit from VoIP solutions in the South African market.
Read articleSTIR/SHAKEN Explained: The Complete Guide to Caller ID Authentication
Everything about STIR/SHAKEN - what it is, how it works, why it's important for combating caller ID spoofing, and how it benefits your business.
Read articleWhat Is a PBX? Complete Guide to Business Phone Systems
Everything about PBX phone systems - what they are, how they work, hosted vs cloud vs virtual PBX, and why your business needs one.
Read articleWhat Is VoIP? Complete Guide to Voice over Internet Protocol
Everything about VoIP — what it is, how it works, why it's better than traditional phone lines, and how it benefits your business.
Read articleUsers and Teams: Managing Your Team in CallOrbit
Learn how to add users, create teams, manage permissions, and set up call routing for your team in CallOrbit.
Read articleWorkspace Setup Guide
Configure your CallOrbit workspace: settings, team management, and initial configuration best practices.
Read articleAnalytics and Call Quality in CallOrbit
How to use CallOrbit analytics dashboards to monitor call quality, agent performance, SLA adherence, and real-time queue metrics.
Read articleBilling, Plans, and Trust & Safety in CallOrbit
How billing works in CallOrbit — plan upgrades, invoices, payment methods, and trust and safety policies.
Read articleBuy a Phone Number
How to purchase a virtual phone number for your business in CallOrbit. Choose from local, toll-free, or international numbers across 100+ countries.
Read articleDID Numbers Explained: What They Are and How to Use Them
Direct Inward Dialing (DID) numbers explained — what they are, how they work, and how to set them up in CallOrbit for your business.
Read articleRTP Explained: Real-Time Transport Protocol for VoIP
What is RTP? How the Real-Time Transport Protocol works in VoIP calls, why it matters for call quality, and how CallOrbit uses it.
Read articleHosted PBX vs Cloud PBX: What's the Difference?
Comparing hosted PBX and cloud PBX phone systems — what sets them apart, which is right for your business, and why it matters.
Read articleSupervisor Operations in CallOrbit
How supervisors use CallOrbit — live monitoring, whisper coaching, barge-in, queue management, and real-time dashboards.
Read articleIVR and Call Routing in CallOrbit
How to build IVR flows and configure call routing in CallOrbit. Drag-and-drop IVR builder, skills-based routing, and queue assignment.
Read articleExtensions, SIP, and the Browser Webphone
How to set up extensions, connect SIP devices, and use the browser webphone in CallOrbit.
Read articleLaunch Your CallOrbit Workspace
Step-by-step guide to launching your CallOrbit workspace — from account creation to your first live call.
Read articleBuy and Assign Phone Numbers in CallOrbit
How to purchase, provision, and assign local, toll-free, and international numbers to users and IVR flows in CallOrbit.
Read article