Documentation & Guides

Everything you need to master CallOrbit

Guides, tutorials, and references to help you set up, configure, and optimize your business phone system. From first login to advanced integrations.

Browse by section or scroll through all articles. Each guide is written for real operational tasks — not generic theory.

  • Getting Started — account creation, workspace setup, buying numbers, first call, device configuration
  • VoIP Fundamentals — SIP, PBX, codecs, trunking, RTP, STIR/SHAKEN, E.164, DID numbers
  • Technical Reference — SIP error codes, SIP trunking, number porting, regional VoIP guides
  • Operations — numbers, voice, IVR routing, users and teams, billing

Getting Started

Creating an Account

Getting Started • 5 min read

Learn how to create your CallOrbit account in minutes. Step-by-step guide to sign up, verify your email, and get started with your business phone system.

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Setting Up Your Workspace

Getting Started • 8 min read

Configure your CallOrbit workspace for optimal performance. Learn about workspace settings, team management, and initial configuration best practices.

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Buying a Phone Number

Getting Started • 7 min read

Purchase virtual phone numbers for your business. Guide to buying local, toll-free, and international numbers with CallOrbit.

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Making Your First Call

Getting Started • 6 min read

Make your first call with CallOrbit. Learn how to use the webphone, mobile app, or desk phone to start making and receiving business calls.

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Browser Phone Setup

Getting Started • 5 min read

Set up and use the CallOrbit browser phone. Make and receive calls directly from your web browser without any additional software.

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SIP Setup

Getting Started • 10 min read

Configure SIP devices and softphones with CallOrbit. Complete guide to SIP trunk setup, SIP credentials, and device configuration.

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Softphone Setup

Getting Started • 8 min read

Install and configure softphone applications for CallOrbit. Guide to setting up mobile and desktop softphone apps.

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VoIP Fundamentals

What Is SIP Trunking? Complete Business Guide

Technical • 12 min read

Learn what SIP trunking is, how it works, how it differs from traditional phone lines, and whether it's right for your business communication needs.

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SIP Trunking Explained: Complete Business Guide

Technical • 12 min read

Learn what SIP trunking is, how it works, how it differs from traditional phone lines, and whether it's right for your business communication needs.

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STIR/SHAKEN Explained: The Complete Guide to Caller ID Authentication

Technical • 12 min read

Everything about STIR/SHAKEN - what it is, how it works, why it's important for combating caller ID spoofing, and how it benefits your business.

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What Is a PBX? Complete Guide to Business Phone Systems

Technical • 10 min read

Everything about PBX phone systems - what they are, how they work, hosted vs cloud vs virtual PBX, and why your business needs one.

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What Is VoIP? Complete Guide to Voice over Internet Protocol

Technical • 10 min read

Everything about VoIP — what it is, how it works, why it's better than traditional phone lines, and how it benefits your business.

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Technical Reference

Creating an Account

Getting Started • 5 min read

Learn how to create your CallOrbit account in minutes. Step-by-step guide to sign up, verify your email, and get started with your business phone system.

Read article

Setting Up Your Workspace

Getting Started • 8 min read

Configure your CallOrbit workspace for optimal performance. Learn about workspace settings, team management, and initial configuration best practices.

Read article

Buying a Phone Number

Getting Started • 7 min read

Purchase virtual phone numbers for your business. Guide to buying local, toll-free, and international numbers with CallOrbit.

Read article

Making Your First Call

Getting Started • 6 min read

Make your first call with CallOrbit. Learn how to use the webphone, mobile app, or desk phone to start making and receiving business calls.

Read article

Browser Phone Setup

Getting Started • 5 min read

Set up and use the CallOrbit browser phone. Make and receive calls directly from your web browser without any additional software.

Read article

SIP Setup

Getting Started • 10 min read

Configure SIP devices and softphones with CallOrbit. Complete guide to SIP trunk setup, SIP credentials, and device configuration.

Read article

Softphone Setup

Getting Started • 8 min read

Install and configure softphone applications for CallOrbit. Guide to setting up mobile and desktop softphone apps.

Read article

SIP 486 Busy Here: Understanding and Troubleshooting

Technical • 6 min read

What does SIP 486 Busy Here mean? Learn about this SIP response code, common causes, and how to troubleshoot busy signal issues in VoIP.

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What Is SIP Trunking? Complete Business Guide

Technical • 12 min read

Learn what SIP trunking is, how it works, how it differs from traditional phone lines, and whether it's right for your business communication needs.

Read article

SIP Trunking Explained: Complete Business Guide

Technical • 12 min read

Learn what SIP trunking is, how it works, how it differs from traditional phone lines, and whether it's right for your business communication needs.

Read article

How to Port a Phone Number: Complete Guide

Technical • 10 min read

Step-by-step guide to porting your phone number to CallOrbit. Learn about the porting process, timeline, requirements, and how to avoid common mistakes.

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VoIP South Africa: Complete Business Guide

Regional • 15 min read

Everything about VoIP in South Africa - regulations, providers, costs, and how businesses can benefit from VoIP solutions in the South African market.

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STIR/SHAKEN Explained: The Complete Guide to Caller ID Authentication

Technical • 12 min read

Everything about STIR/SHAKEN - what it is, how it works, why it's important for combating caller ID spoofing, and how it benefits your business.

Read article

What Is a PBX? Complete Guide to Business Phone Systems

Technical • 10 min read

Everything about PBX phone systems - what they are, how they work, hosted vs cloud vs virtual PBX, and why your business needs one.

Read article

What Is VoIP? Complete Guide to Voice over Internet Protocol

Technical • 10 min read

Everything about VoIP — what it is, how it works, why it's better than traditional phone lines, and how it benefits your business.

Read article

Users and Teams: Managing Your Team in CallOrbit

Getting Started • 8 min read

Learn how to add users, create teams, manage permissions, and set up call routing for your team in CallOrbit.

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