Educational Resource

Understand how VoIP calling really works

Free guides explaining the protocols, standards, and architecture behind business phone systems.

Written for IT admins, business buyers, and anyone setting up a modern phone system. Read in order or jump to the topic you need.

  • What is VoIP? — How Voice over IP converts calls to digital packets
  • How SIP works — Session Initiation Protocol signalling explained
  • What is a PBX? — On-premise vs hosted vs cloud PBX architecture
  • SIP trunking explained — Replacing PRI and analogue lines with SIP
  • RTP explained — Real-time Transport Protocol for voice media
  • STIR/SHAKEN explained — Caller ID authentication and robocall prevention
  • E.164 phone numbers — International phone number format
  • VoIP codec guide — G.711, Opus, and G.729 bandwidth and quality comparison
  • DID numbers explained — Direct Inward Dialling for business phone systems
  • Hosted PBX vs cloud PBX — Key differences and use cases

Browse VoIP fundamentals

What Is SIP Trunking? Complete Business Guide

Technical • 12 min read

Learn what SIP trunking is, how it works, how it differs from traditional phone lines, and whether it's right for your business communication needs.

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SIP Trunking Explained: Complete Business Guide

Technical • 12 min read

Learn what SIP trunking is, how it works, how it differs from traditional phone lines, and whether it's right for your business communication needs.

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STIR/SHAKEN Explained: The Complete Guide to Caller ID Authentication

Technical • 12 min read

Everything about STIR/SHAKEN - what it is, how it works, why it's important for combating caller ID spoofing, and how it benefits your business.

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What Is a PBX? Complete Guide to Business Phone Systems

Technical • 10 min read

Everything about PBX phone systems - what they are, how they work, hosted vs cloud vs virtual PBX, and why your business needs one.

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What Is VoIP? Complete Guide to Voice over Internet Protocol

Technical • 10 min read

Everything about VoIP — what it is, how it works, why it's better than traditional phone lines, and how it benefits your business.

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